VIP Nailspa - Pittsburgh, PA

VIP Nail Spa Policies

In order for us to do our very best to create a relaxing and enjoyable experience for all of our guests, we ask that you please review the following salon policies prior to your visit.

Late Arrivals and No-Shows

We want you to enjoy your time with us so please arrive prom...read more

Late Arrivals and No-Shows

We want you to enjoy your time with us so please arrive promptly to your scheduled appointment. As we respect your time, there must be a mutual respect for our nail technicians’ time. We understand that emergencies happen. If you know that you are going to be late, please contact us as soon as possible. If you arrive late by 15 minutes or more, and have not contacted us, we reserve the right to move on to waitlisted clients, meaning that you may lose your appointed spot. This applies to EACH individual who is booked for a service and cannot be waived for parties. While we will make every effort to accommodate you at the time of your arrival, your services may need to be changed or shortened to accommodate our next clients. You are considered a No-Show if you don't show up at your scheduled appointment and have not responded to our attempts to reach you, or if you arrive more than 15 minutes after your appointment time and have not given us any prior notice. If you No-Show for 2 consecutive appointments, your online booking feature will be turned off, and you will be required to contact our reception desk for your next appointment.

Parties of 5 Guests or More

All parties of 5 individuals or more are required to pay a $...read more

Parties of 5 Guests or More

All parties of 5 individuals or more are required to pay a $50 deposit upon booking the appointments. The entire deposit amount will be credited towards your service cost upon payment. You will forfeit your entire deposit if: *You or anyone in your party shows up for their appointment more than 15 minutes late or No-Shows without prior notice *You or anyone in your party cancels less than 24 hours in advance. *You alter your service to less than half of the original service price without prior notice. Adults 21 and older are permitted to bring their own wine, champagne, or beer. (Please review our right to refuse service policy) All parties are permitted to bring food, but must provide their own plates, napkins, utensils, etc. All children's parties are limited to a maximum of 10 children and at least one adult must remain present the entire duration of the party. We want to provide a magical experience for your children, but we are in an industry that uses sharp instruments, hot substances, and chemicals that can be harmful if misused, so it is YOUR responsibility to monitor the safety and behavior of your child and their guests if their parents are not present.

Payment

Payment must be remitted at the time of service, otherwise i...read more

Payment

Payment must be remitted at the time of service, otherwise it will be considered theft of services. We accept all major debit or credit cards, Apple Pay, and cash. Tips are paid by cash only. We have an ATM on site. We DO NOT accept checks, venmo, cashapp, or IOUs. Thank you for your continued patronage.

Service Right to Refuse and Repairs

VIP Nail Spa reserves the right to refuse service to: *Anyo...read more

Service Right to Refuse and Repairs

VIP Nail Spa reserves the right to refuse service to: *Anyone with open or infected wounds *Anyone with a nail condition that we suspect is contagious (fungus/wart) *Anyone who is sick or of ill health that could be contagious to other clients *Anyone who is more than 15 minutes late to their appointment that has not given us prior notice *Anyone who is RUDE, DISRESPECTFUL, MEAN, or DISRUPTIVE We have a no-refund policy on all services performed at our nail salon. We offer complimentary gel polish fixes on natural nails (chipping, peeling, discoloration) and Artificial nails within 7 days of your service. Chrome/foils, matte top coats, and regular nail polish are NOT included in our 7 day grace period. We notify clients that matte top coats can stain on pale colors and chrome can easily chip. Any breaks or chips that occur within 7 days of your service MUST be communicated to us within those 7 days for free repairs. Phone calls, emails, and voicemails are acceptable ways to contact us. Nail repairs are otherwise priced at $3-5.